We want to inform you of a current disruption involving one of the core service providers for eligibility verification — Availity Essentials.
Incident Summary: As of 11:05 AM ET on May 1, 2025, Availity began experiencing performance issues affecting real-time systems and file processing across its Essentials and Essentials Pro platforms. This incident impacts all payers and multiple lines of business, including Institutional and Professional.
Key Impacts Include: • Delays or disruptions in eligibility verifications • Sluggish performance across Availity’s clearinghouse, APIs, EDI, and B2B services Please note: Availity has confirmed that no security breach is associated with this incident. They have also cleared any existing file backlogs.
Current Status: Availity is actively working to resolve the issue. We are closely monitoring the situation and will provide updates as they become available.
What CureMD is Doing Our team is in continuous contact with Availity and will notify you as soon as their platform is fully restored. If you require urgent assistance, please don’t hesitate to contact us at edisupport@curemd.com.
Sincerely, CureMD Incident Management Team
Posted May 01, 2025 - 16:51 UTC
This incident affected: Patient Insurance Eligibility.